Frequently Asked Questions
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You'll be redirected to the merchant's website to complete your purchase securely.
Are the products authentic?
Yes, all merchants on our platform are verified and vetted. We ensure that only authentic products are listed on Jewellery.hk.
What payment methods are accepted?
Payment methods vary by merchant but typically include credit cards, PayPal, and bank transfers. Check individual merchant pages for details.
How does shipping work?
Shipping is handled directly by each merchant. Delivery times and costs vary depending on your location and the merchant's policies.
What is your return policy?
Return policies are set by individual merchants. Please check the specific merchant's return policy before making a purchase.
How do I track my order?
Once your order ships, you'll receive tracking information directly from the merchant via email.
How can I become a merchant?
If you're interested in selling on Jewellery.hk, please visit our B2B page or contact us directly.